Mystery Shopping

Ensure customers have the best experience at your winery by giving your tasting room managers an extra pair of eyes and ears.

TIPS Training

Study & Swirl now offers in-person TIPS training. Provide your tasting room staff with the knowledge they need to serve alcohol safely and manage difficult situations.

Seminars & Workshops

Host on-site and off-site training courses for your tasting room team and members of your local wine trail.

Cashier hands shopping bag over counter to customer

Your Own Critic

Study & Swirl's mystery shopper program gives your tasting room manager another set of eyes and ears.

With honest observation and critique, our shopper services provide you with the insight you need to identify and address the weaknesses of your winery's tasting room experience.

The final review provides key areas for improvement and recommendations for change.

Study & Swirl reports directly to you, helping to ensure positive reviews on TripAdvisor, Yelp and other social sites.

Exceed Expectations

Equip your tasting room team members with the knowledge and skills to meet and exceed customer expectations.

Give them the tools they need to provide exceptional tasting room experiences with high levels of professionalism.

Online training courses and in-person workshops and seminars provide your staff with wine knowledge, service skills and the "soft" skills essential to high performance in the hospitality industry.

Hospitality. Beyond service. 

Wine glasses

Learn More

Interested in learning more about Study & Swirl's industry services? Want to be among the first to know about exciting updates? Contact us using our easy on-line form or send an email to studyandswirl@gmail.com.